We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and GDPR legislation).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:

• your name
• address
• phone number
• email address
• credit/debit card details

We will never collect sensitive information about you without your explicit consent.

The collected data allows us to process your order, or reply to your queries effectively.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. Customer records will be deleted after 2 years to comply with data retention laws.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

The following companies process payment data on behalf of Luggage Online to facilitate your order:

Monek - Privacy policy

PayPal - Privacy policy

 

If you have any questions/comments about privacy, you should email us.

 

Cookies

Cookies are small text files that are placed on your computer by websites that you visit to identify you. They are widely used in order to make websites work, or work more efficiently, as well as to provide relevant information to you.

The table below explains the cookies we use and why.

Cookie	Name	Description
ASPSESSIONID<random token> PHPSESSID	Session Cookies	Stores the current user state such as items in the basket
__utma __utmb __utmc __mtct __utmz	Google Analytics	Stores information regarding site usage statistics which is processed in bulk by Google. Read more about their handling on the below document: https://support.google.com/analytics/answer/6004245

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.